July 20, 2025 Business Insider Inc. (businessinsider.com)
| Millennials gave us skinny jeans and avocado toast. Gen Z? They’ve mastered the stare.Yes, that stare — the blank, expressionless look from the younger generation that’s been lighting up the internet lately. Is it real? A post-pandemic side effect? A silent cry for help? Or is it just how Gen Z vibes? At Business Insider, we dove headfirst into the phenomenon, decoding the psychology, exploring what it means for careers, and examining how it plays out in the workplace. What is it? As more of Gen Z enters the workforce, some millennials say younger workers greet customers and colleagues with wide eyes, blank expressions, and pregnant pauses. Most of the debate hinges on Gen Zers working customer service roles, like hostessing at restaurants or taking orders at coffee shops. While this could be a sign of workplace awkwardness or underdeveloped soft skills, others are pushing back and saying the trend’s blame is misplaced.Is it real? Our resident Gen Zer Amanda Yen says, “It’s ironic that millennials are diagnosing their Gen Z counterparts in much the same way boomers diagnosed and pathologized them. Millennials, are you sure you’re not just becoming your parents?” The value of silence. BI’s Katie Notopoulos, an older millennial, said if you’re on the receiving end of the “Gen-Z stare,” maybe you’re the problem. “One thing I learned is that sometimes silence is the best way to handle a situation. In other words, you might say: Give ’em the ‘Gen Z stare.’ If someone keeps pushing, eventually you have to leave some silence hanging in the air — no more room for them to negotiate.” Just don’t get Katie started on how Gen Zers answer the phone! Is screen time to blame? Psychologists and generational experts are weighing in, saying the phenomenon could have more to do with natural growing pains on a first job. There are also factors unique to Gen Z’s upbringing, including how the generation has grown up in front of screens. One professor told BI that it’s naive to underestimate the impact that COVID-19 shutdowns and online learning could have had on young people’s development. What do Gen Zers think? We asked several young people between the ages of 17 and 27 what they thought about the debate. A 21-year-old from Boston thinks the whole thing is overblown. A 20-year-old from the Bay Area said she sees it all the time. A 17-year-old heard from her parents that she had been inadvertently doing it. We asked our readers if they had experienced the “Gen Z stare.” The results are in, and spoiler — a majority of you have! |